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Hospitality CONNECTIONS |
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Business Diagnosis & Insolvency Recovery Hospitality CONNECTIONS will look at the fundamentals of your operation from an independent perspective. We investigate the key elements of sales & revenue, profit centres, cost controls and financial reporting to develop a 'snapshot' image of findings about your business and it's individual strengths and weaknesses. Operational Audits This type of study provides a more detailed and in-depth evaluation of current performance, productivity levels, operating procedures, staffing and training issues. Hospitality CONNECTIONS will report on the issues that are identified and present our findings along with a strategy for improvement and action. Business Plans & Marketing Plans When used as part of an on-going system, business plans are an effective tool for management and for submission to your financiers and investors. Hospitality CONNECTIONS will work closely with your key personnel to identify accurate and meaningful working plans for the future development of your business. Our approach is not that of an accountant who prepares a 'set of figures', but rather, we focus on the 'mechanics' and 'practical implementation' of hospitality operations and how these can become motivators in your business. e-Management Information Systems With the rapid increase and constant changes in the use of technology, the management and accurate processing of information has become an even higher priority in everyday business. Hospitality CONNECTIONS can assist in securing independent technical advice on various systems and their integration into your operation. Market Condition Research This is conducted as an external analysis of issues that can impact on your business. Hospitality CONNECTIONS will examine economic and demographic statistics, traffic patterns and political issues, undertake market research interviews, competitor and 'mystery shopper' analysis to assist in defining the relevance to your business environment. Industry Benchmark Analysis These reports give an operator the chance to internally 'measure up'. Hospitality CONNECTIONS can research a range of benchmarks relevant to issues within your operation and will provide an in-depth analysis of your performance levels against these benchmarks standards.
Customer Relationship Development For some time it has been acknowledged that it costs far more to get a new customer into your business the first time than it does to get them to return. By undertaking a structured customer survey Hospitality CONNECTIONS can help you identify just what it is that your customers want from you, what attracts them and how you can enhance this appeal and increase their return visitation rate.
Service Delivery Hospitality CONNECTIONS can help you uncover issues relating to possible underperformance such as reduced sales and declining cash flow or high staff turnover and labour inefficiencies. We will work with your management and supervisory team to develop 'user friendly' guidelines, operating manuals and policies & procedures that will assist in managing your daily business and enhance your operating margins. |
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